Our Approach
As a Skyline Advantage customer, you get peace of mind knowing your important infrastructure is secure, operating, and managed as it should be. Our security maintenance solutions are created to fit your specific business requirements to ensure that system availability is maximized. This enables you to achieve your business goals.
Solutions
Preventative Maintenance
- Minimize hardware and system outages
- Ensure optimal system operation
- Proactive approach to ensure system functionality in the times of need
- Software and firmware updates for maximum performance and lower
- Cyber Security risks/exposure
Rapid Response
- Minimize outage duration
- Guaranteed response time
Lifecycle Management
- Proactively address equipment reaching end of life
- Ensure long-term system reliability and performance
- Annual system review and consultation
Predictable Annual Cost
- Plans to meet your budget and needs
- Fixed labor cost for T&M deployments
- Remote support included
Optional Solutions
- After hours service support
- System Monitoring
- Proactive monitoring to ensure the health of your system
- Detect failures in real time and provide 24/7/365 alerting
- Automatic technician dispatch upon failure detection
- Device Password Management
- Protect against unauthorized access to systems
- Lower risk of cyber attacks
Technology Lifecycle
At Skyline, we take a full-service approach to designing and deploying technology. Through our technology lifecycle, we operate a business-aware network to meet your unique goals.
DESIGN
We understand your traditional applications infrastructure and design a network to best support your current and future goals.
IMPLEMENT
Skyline experts implement your intent-based network to support multiple virtual environments.
OPERATE
Our proactive approach to operating your network gives you the confidence in up times, security, and stability.
Supported Products
CCTV
Access Control
Intercom
Video Analytics
Wireless
Maintenance Plans
Advantage Plus |
Advantage |
No Plan |
|
|---|---|---|---|
| On-site Support | within 24 hours* | within 48 hours* | best effort |
| Hourly Rate for On-site | included | hourly rate | hourly rate |
| All Inclusive Remote Support | within 24 hours* | within 48 hours* | |
| Hourly Rate for Remote | included | included | hourly rate |
| Preventative Maintenance | |||
|
Security System Software Updateonce per year *software support license required |
 |
 |
|
| Device Firmware Upgradesonce per year | |
|
|
| Device Cleaningonce per year | |
optional | |
| Annual Lifesyscle Management Consultation | |
optional |
Terms & Conditions
NOT INCLUDED
Materials are not included in Advantage Plus or Advantage
Time & Material (T&M) On-site Dispatch
Billed at per contract rate with a 2 ½ hour minimum charge; thereafter, billed in 15-minute increments
Time & Material (T&M) Remote Support – No contract
Billed at per contract rate with a 30-minute minimum charge; thereafter, billed in 15-minute increments
*During normal business hours Monday through
Friday 7AM to 5PM EST
Preferred Partners
TALK WITH A SKYLINE REPRESENTATIVE
Discover how Skyline can help co-create value for your organization.