Markets We Serve
Transportation
Improve public safety and increase the movement of goods services across the state and enhance your ability to manage roads with Skyline’s Transportation Solutions. Create powerful relationships with districts and partners as we help you build the network of the future.
Education Solutions
We understand the importance of creating a safe and positive learning environment that allows every student to maximize their potential. We help education clients leverage technology to design solutions to meet their unique needs and challenges.
Government
Skyline has provided IT Solutions to hundreds of State Agencies, County Governments, and Local Municipalities. Let’s start a conversation to see how our innovative approach and hard-won experience can help you overcome your technology challenges.
Public Safety
Public safety consistently ranks among the top priorities and core missions for elected officials and first responder agencies. Forward-thinking leaders are investing in smart public safety technologies to enhance situational awareness that traditional operational models and infrastructure systems cannot provide.
Commercial
Modern Enterprise IT solutions place a premium on speed, agility, and consumable services that support business outcomes. Skyline will help your organization through your IT transformation efforts.
Skyline By the Numbers
Cameras Installed
Cameras Managed
Devices Managed
Agencies Supported
Circuits Managed
Featured Solutions
Video Interoperability and Sharing
We deliver the most reliable, secure, real-time video sharing ecosystem. Improve interoperability by enabling video sharing among unlimited partners and across multiple networks, increasing situational awareness and safety.
Broadband Initiatives
We are one of a select few IT services organizations that has built statewide fiber and data communications infrastructure to maximize cost effectiveness and reduce the time required to achieve broadband goals.
Last modified: 9/5/2025
Cause:
As products pass their end of potential and are no longer useful to our customers, or have become antiquated, these products are sunset towards their End of Life.
Resolution:
Skyline Technology Solutions’ Lifecycle process flows through several stages:
| Stage | Description |
| General Availability | The product version is being sold, actively developed, supported, and generally available. This does not include any preview versions or versions in testing. |
| End of General Support | End of general support is 12 months from the “General Availability” date. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Best Effort Support | End of best effort support is 6 months from “End of General Support”. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Life | End of Life is 18 months from product “General Availability”. Product/version is no longer receiving any new features or security updates and are not eligible for any form of support. They are no longer sold, improved, maintained, or supported. |
All release notes and user manuals are available in our customer service portal.
The Sitch Platform License & Use Agreement can be found here.
Skyline Video Platform Products:
| Product Name | Version | General Availability Date | End of General Support | End of Best Effort Support | End of Life |
| Transcode | 26.05.0 | 05/26/2026 | 05/26/2027 | 11/26/2027 | 05/26/2028 |
| Transcode | 25.12.0 | 12/09/2025 | 12/09/2026 | 6/09/2027 | 12/09/2027 |
| Transcode (formerly TS10000 | 25.08.0 | 8/12/2025 | 8/12/2026 | 2/12/2027 | 8/12/2027 |
| TS1000 | 25.03.0 | 3/06/2025 | 3/06/2026 | 9/06/2026 | 3/06/2027 |
| TS1000 | 4.6.1 | 3/21/2024 | 3/21/2025 | 9/21/2025 | 3/21/2026 |
| TS1000 | 4.6.0 | 6/28/2023 | 6/28/2024 | 12/28/2024 | 6/28/2025 |
| TS1000 | 4.4.7 | 3/31/2023 | 3/31/2024 | 10/1/2024 | 3/31/2025 |
| TS1000 | 4.4.6 | 7/25/2022 | 7/25/2023 | 1/25/2024 | 7/25/2024 |
| TS1000 | 4.4.5 | 7/6/2022 | 7/6/2023 | 1/6/2024 | 7/6/2024 |
| TS1000 | 4.4.3 | 5/9/2022 | 5/9/2023 | 11/9/2023 | 5/9/2024 |
| TS1000 | 4.4.1 | 11/5/2021 | 11/5/2022 | 5/5/2023 | 11/5/2023 |
| TS1000 | 4.4.0 | 10/20/2021 | 10/20/2022 | 4/20/2023 | 10/20/2023 |
| TS1000 | 4.3.X | 8/2/2021 | 8/2/2022 | 2/2/2023 | 8/2/2023 |
| TS1000 | 4.2.X | 4/22/2021 | 4/22/2022 | 10/22/2022 | 4/22/2023 |
| TS1000 | 4.1.x | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 4.0.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 3.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| TS1000 | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream | 26.04.1 | 4/28/2026 | 4/28/2027 | 10/28/2027 | 4/28/2028 |
| Stream | 26.04.0 | 04/20/2026 | 04/20/2027 | 10/20/2027 | 04/20/2028 |
| Stream | 26.03.1 | 3/25/26 | 3/25/27 | 9/25/27 | 3/25/28 |
| Stream | 26.03.0 | 3/12/26 | 3/12/27 | 9/12/27 | 3/12/28 |
| Stream | 26.02.1 | 3/3/26 | 03/03/2027 | 9/3/27 | 3/3/28 |
| Stream | 26.02.0 | 2/5/26 | 02/05/2027 | 8/5/27 | 2/5/28 |
| Stream | 26.01.0 | 1/29/26 | 01/29/2027 | 7/29/27 | 1/29/28 |
| Stream | 25.10.0 | 10/30/25 | 10/30/26 | 4/30/27 | 10/30/27 |
| Stream | 25.08.2 | 8/22/25 | 8/22/26 | 2/22/27 | 8/22/27 |
| Stream | 25.08.1 | 8/8/25 | 8/8/26 | 2/8/27 | 8/8/27 |
| Stream (formerly SFS 1000) | 25.07.0 | 7/22/2025 |
7/22/2026 |
1/22/2027 | 7/22/2027 |
| SFS1000 | 26.06.0 | 06/22/2026 | 06/22/2027 | 12/22/2027 | 06/22/2028 |
| SFS1000 | 26.02.2 | 2/16/2026 | 2/16/2027 | 8/16/2027 | 2/16/2028 |
| SFS1000 | 26.02.1 | 2/3/2026 | 2/3/2027 | 8/3/2027 | 2/3/2028 |
| SFS1000 | 26.02.0 | 2/3/2026 | 2/3/2027 | 8/3/2027 | 2/3/2028 |
| SFS1000 | 26.01.1 | 1/16/2026 | 1/16/2027 | 7/16/2027 | 1/16/2028 |
| SFS1000 | 26.01.0 | 1/12/2026 | 1/12/2027 | 7/15/2027 | 1/12/2028 |
| SFS1000 | 25.12.0 | 12/17/2025 | 12/17/2026 | 6/17/2027 | 12/17/2027 |
| SFS1000 | 25.10.1 | 10/31/2025 | 10/31/2026 | 5/1/2027 | 10/31/2027 |
| SFS1000 | 25.10.0 | 10/17/2025 | 10/17/2026 | 4/17/2027 | 10/17/2027 |
| SFS1000 | 25.09.0 | 9/9/2025 | 9/9/2026 | 3/9/2027 | 9/9/2027 |
| SFS1000 | 25.07.0 | 7/31/2025 | 7/31/2026 | 1/31/2027 | 7/31/2027 |
| SFS1000 | 25.06.1 | 6/24/2025 | 6/24/2026 | 12/24/2026 | 6/24/2027 |
| SFS1000 | 25.06.0 | 6/13/2025 | 6/13/26 | 12/13/26 | 6/13/27 |
| SFS1000 | 25.01.0 | 1/7/2025 | 1/7/2026 | 7/7/2026 | 1/7/2027 |
| SFS1000 | 24.09.0 | 10/3/2024 | 10/3/2025 | 4/4/2026 | 10/3/2026 |
| SFS1000 | 24.06.1 | 6/18/2024 | 6/18/2025 | 12/18/2025 | 6/18/2026 |
| SFS1000 | 24.05.1 | 5/13/2024 | 5/13/2025 | 11/13/2025 | 5/13/2026 |
| SFS1000 | 24.04.0 | 5/7/2024 | 5/7/2025 | 11/7/2025 | 5/7/2026 |
| SFS1000 | 6.0.0 | 3/18/2024 | 3/18/2025 | 9/18/2025 | 3/18/2026 |
| SFS1000 | 5.2.0 | 6/22/2023 | 6/22/2024 | 12/22/2024 | 6/22/2025 |
| SFS1000 | 5.1.23 | 3/29/2023 | 3/29/2024 | 9/29/2024 | 3/29/2025 |
| SFS1000 | 5.1.22 | 11/4/2022 | 11/4/2023 | 5/4/2024 | 11/4/2024 |
| SFS1000 | 5.1.20 | 7/27/2022 | 7/27/2023 | 1/27/2024 | 7/27/2024 |
| SFS1000 | 5.0.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| SFS1000 | 4.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| SFS1000 | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| SFS1000 | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| SFS1000 | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Portal | 25.09.0 | 9/11/2025 | 9/11/2026 | 3/11/2027 | 9/11/2027 |
| Portal | 25.08.0 | 8/22/2025 | 8/22/2025 | 2/22/2026 | 8/22/2026 |
| Portal | 25.06.0 | 6/27/2025 | 6/27/2026 | 12/27/2026 | 6/27/2027 |
| Portal | 25.05.0 | 5/6/2025 | 5/6/2026 | 11/6/2026 | 5/6/2027 |
| Portal | 25.02.1 | 2/26/2025 | 2/26/2026 | 8/26/2026 | 2/26/2027 |
| Portal (formerly Claris) | 25.02.0 | 2/21/2025 | 2/21/2026 | 8/21/2026 | 2/21/2027 |
| Claris | 24.08.0 | 9/4/2024 | 9/4/2025 | 3/4/2026 | 9/4/2026 |
| Claris | 24.07.0 | 8/5/2024 | 8/5/2025 | 2/5/2026 | 8/5/2026 |
| Claris | 24.05.0 | 5/15/2024 | 5/15/2025 | 11/15/2025 | 5/15/2026 |
| Claris | 6.6.1 | 12/5/2023 | 12/5/2024 | 6/5/2025 | 12/5/2025 |
| Claris | 6.5.1 | 9/14/2023 | 9/14/2024 | 3/14/2025 | 9/14/2025 |
| Claris | 6.4.0 | 7/27/2022 | 7/27/2023 | 1/27/2024 | 7/27/2024 |
| Claris | 6.3.X | 4/26/2022 | 4/26/2023 | 10/26/2023 | 4/26/2024 |
| Claris | 6.2.X | 1/11/2022 | 1/11/2023 | 7/11/2023 | 1/11/2024 |
| Claris | 6.1.X | 6/3/2020 | 6/3/2021 | 12/3/2021 | 6/3/2022 |
| Claris | 6.0.X | 1/20/2020 | 1/20/2021 | 7/20/2021 | 1/20/2022 |
| Claris | 5.X | 3/1/2019 | 3/1/2020 | 9/1/2020 | 3/1/2021 |
| Claris | 4.X | 8/1/2018 | 8/1/2019 | 2/1/2020 | 8/1/2020 |
| Claris | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Claris | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Claris | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Manager API | 26.06.1 | 06/08/2026 | 06/08/2027 | 12/08/2027 | 06/08/2028 |
| Manager API | 26.06.0 | 06/03/2026 | 06/03/2027 | 12/03/2027 | 06/03/2028 |
| Manager API | 26.05.0 | 05/26/2026 | 05/26/2027 | 11/26/2027 | 05/26/2028 |
| Manager API | 26.04.0 | 4/20/2026 | 4/20/2027 | 10/20/27 | 4/20/2028 |
| Manager API | 26.03.0 | 3/25/26 | 3/25/27 | 9/25/27 | 3/25/28 |
| Manager API | 26.02.0 | 2/6/26 | 2/6/27 | 8/6/27 | 2/6/28 |
| Manager API | 26.01.0 | 1/22/26 | 1/22/27 | 7/22/27 | 1/22/28 |
| Manager API | 25.11.0 | 11/24/25 | 11/24/26 | 5/24/27 | 11/24/27 |
| Manager API | 25.08.1 | 9/2/25 | 9/2/26 | 3/2/27 | 9/2/27 |
| Manager API | 25.08.0 | 8/8/25 | 8/8/26 | 2/8/27 | 8/8/27 |
| Manager API | 25.07.0 | 7/22/25 | 7/22/26 | 1/22/27 | 7/22/27 |
| Manager | 26.05.2 | 05/29/2026 | 05/29/2027 | 11/29/2027 | 05/29/2028 |
| Manager | 26.05.1 | 05/26/2026 | 05/26/2027 | 11/26/2027 | 05/26/2028 |
| Manager | 26.05.0 | 05/19/2026 | 05/19/2027 | 11/19/2027 | 05/19/2028 |
| Manager | 26.04.1.3 | 05/15/2026 | 05/15/2027 | 11/15/2027 | 05/15/2028 |
| Manager | 26.04.1.2 | 05/12/2026 | 05/12/2027 | 11/12/2027 | 05/12/2028 |
| Manager | 26.04.1.1 | 05/06/2026 | 05/06/2027 | 11/06/2027 | 05/06/2028 |
| Manager | 26.04.2 | 04/30/2026 | 04/30/2027 | 10/30/2027 | 04/30/2028 |
| Manager | 26.04.1 | 4/28/2026 | 4/28/2027 | 10/28/2027 | 4/28/2028 |
| Manager | 26.04.0 | 4/20/2026 | 4/20/2027 | 10/20/2027 | 4/20/2028 |
| Manager | 26.03.0 | 3/25/26 | 3/25/27 | 9/25/27 | 3/25/28 |
| Manager | 26.02.0 | 3/20/26 | 3/20/27 | 9/20/27 | 3/20/28 |
| Manager | 26.01.0 | 1/6/26 | 1/6/27 | 7/6/27 | 7/6/28 |
| Manager | 25.12.0 | 12/23/25 | 12/23/26 | 6/23/27 | 12/23/27 |
| Manager | 25.10.1 | 11/3/25 | 11/3/26 | 5/3/27 | 11/3/27 |
| Manager | 25.10.0 | 10/8/25 | 10/8/26 | 4/8/27 | 10/8/27 |
| Manager | 25.09.1 | 9/12/25 | 9/12/26 | 3/12/27 | 9/12/27 |
| Manager | 25.09.0 | 9/4/25 | 9/4/26 | 3/4/27 | 9/4/27 |
| Manager | 25.08.1 | 8/22/25 | 8/22/26 | 2/22/27 | 8/22/27 |
| Manager | 25.08.0 | 8/8/25 | 8/8/26 | 2/8/27 | 8/8/27 |
| Manager | 25.07.1 | 7/28/25 | 7/28/26 | 1/28/27 | 7/28/27 |
| Manager (formerly Stream Manager) | 25.07.0 | 7/22/2025 | 7/22/2026 | 1/22/2027 | 7/22/2027 |
| Stream Manager | 25.02.1 | 2/10/2025 | 2/10/2026 | 8/10/2026 | 2/10/2027 |
| Stream Manager | 24.10.0 | 10/30/2024 | 10/30/2025 | 4/30/2026 | 10/30/2026 |
| Stream Manager | 24.08.0 | 8/23/2024 | 8/23/2025 | 2/23/2026 | 8/23/2026 |
| Stream Manager | 24.05.0 | 5/28/2024 | 5/28/2025 | 11/28/2025 | 5/28/2026 |
| Stream Manager | 24.04.0 | 5/7/2024 | 5/7/2025 | 11/7/2025 | 5/7/2026 |
| Stream Manager | 6.2.0 | 3/1/2024 | 3/1/2025 | 9/1/2025 | 3/1/2026 |
| Stream Manager | 6.1.0 | 6/22/2023 | 6/22/2024 | 12/22/2024 | 6/22/2025 |
| Stream Manager | 6.0.7 | 5/10/2023 | 5/10/2024 | 11/10/2024 | 5/10/2025 |
| Stream Manager | 6.0.6 | 2/15/2023 | 2/15/2024 | 8/15/2024 | 2/15/2025 |
| Stream Manager | 6.0.5 | 1/6/2023 | 1/6/2024 | 7/6/2024 | 1/6/2025 |
| Stream Manager | 6.0.4 | 10/6/2022 | 10/6/2023 | 4/6/2024 | 10/6/2024 |
| Stream Manager | 5.2.3 | 3/28/2022 | 3/28/2023 | 9/28/2023 | 3/28/2024 |
| Stream Manager | 5.1.X | 7/1/2021 | 7/1/2022 | 1/1/2023 | 7/1/2023 |
| Stream Manager | 5.0.X | 11/2/2020 | 11/2/2021 | 5/2/2022 | 11/2/2022 |
| Stream Manager | 4.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Videowall | 25.11.0 | 11/10/2025 | 11/10/2026 | 5/10/2026 | 11/10/2027 |
| Videowall | 25.09.0 | 9/17/2025 | 9/17/2026 | 3/17/2027 | 9/17/2027 |
| Videowall (formerly Vero) | 25.08.0 | 8/12/2025 | 8/12/2026 | 2/12/2027 | 8/12/2027 |
| Vero | 25.06.0 | 6/17/2025 | 6/17/2026 | 12/17/2026 | 6/17/2027 |
| Vero | 25.04.1 | 4/21/2025 | 4/21/2026 | 20/21/2026 | 4/21/2027 |
| Vero | 25.04.0 | 4/16/2025 | 4/16/2026 | 10/16/2026 | 4/16/2027 |
| Vero | 25.03.0 | 3/20/2025 | 3/20/2026 | 9/20/2026 | 3/20/2027 |
| Vero | 25.01.0 | 1/10/2025 | 1/10/2026 | 7/10/2026 | 1/10/2027 |
| Vero | 24.12.0 | 12/19/2024 | 12/19/2025 | 6/19/2026 | 12/19/2026 |
| Vero | 24.10.0 | 10/11/2024 | 10/11/2025 | 4/11/2026 | 10/11/2026 |
| Vero | 24.08.0 | 8/21/24 | 8/21/25 | 2/21/26 | 8/21/26 |
| Vero | 24.06.0 | 7/17/24 | 7/17/25 | 1/17/26 | 7/17/26 |
| Vero | 24.05.1 | 6/12/24 | 6/12/25 | 12/12/25 | 6/12/26 |
| Vero | 24.05.0 | 5/23/24 | 5/23/26 | 11/23/26 | 5/23/24 |
| Vero | 4.5.3 | 4/13/24 | 4/13/25 | 10/13/25 | 4/13/26 |
| Vero | 4.5.2 | 1/26/24 | 1/26/25 | 7/26/25 | 1/26/26 |
| Vero | 4.5.1 | 10/12/23 | 10/12/24 | 4/12/25 | 10/12/25 |
| Vero | 4.5.0 | 8/4/2023 | 8/4/2024 | 2/4/2025 | 8/4/2025 |
| Vero | 4.4.X | 6/1/2023 | 6/1/2024 | 12/1/2024 | 6/1/2025 |
| Vero | 4.3.X | 2/17/2023 | 2/17/2024 | 8/17/2024 | 2/17/2025 |
| Vero | 4.2.X | 10/3/2022 | 10/3/2023 | 4/3/2024 | 10/3/2024 |
| Vero | 4.1.X | 4/20/2022 | 4/20/2023 | 10/20/2023 | 4/20/2024 |
| Vero | 4.0.X | 11/30/2021 | 11/30/2022 | 5/30/2023 | 11/30/2023 |
| Vero | 3.X | 7/29/2020 | 7/29/2021 | 1/29/2022 | 7/29/2022 |
| Vero | 2.X | 5/10/2019 | 5/10/2020 | 11/10/2020 | 5/10/2021 |
| Vero | 1.X | 1/5/2018 | 1/5/2019 | 7/5/2019 | 1/5/2020 |
| Snapshot | 25.12.0 | 12/04/2025 | 12/04/2026 | 6/04/2027 | 12/04/2027 |
| Snapshot | 25.11.0 | 11/4/2025 | 11/4/2026 | 5/4/2027 | 11/4/2027 |
| Snapshot (formerly Snapshot Server) | 25.09.1 | 9/22/2025 | 9/22/2026 | 3/22/2027 | 9/22/2027 |
| Snapshot Server | 25.09.0 | 9/2/2025 | 9/2/2026 | 3/2/2027 | 9/2/2027 |
| Snapshot Server | 25.05.0 | 5/13/2025 | 5/13/2026 | 11//13/2026 | 5/13/2027 |
| Snapshot Server | 25.04.0 | 4/16/2025 | 4/16/2026 | 10/16/2026 | 4/16/2027 |
| Snapshot Server | 25.02.0 | 2/18/2025 | 2/18/2026 | 8/18/2026 | 2/18/2027 |
| Snapshot Server | 24.10.0 | 10/30/2024 | 10/30/2025 | 4/30/2026 | 10/30/2026 |
| Snapshot Server | 24.04.1 | 4/29/2024 | 4/29/2025 | 10/29/2025 | 4/29/2026 |
| Snapshot Server | 3.2.7 | 3/26/2024 | 3/26/2025 | 9/26/2025 | 3/26/2026 |
| Snapshot Server | 3.2.6 | 1/16/2024 | 1/16/2025 | 7/16/2025 | 1/16/2026 |
| Snapshot Server | 3.2.5 | 11/20/2023 | 11/20/2024 | 5/20/2025 | 11/20/2025 |
| Snapshot Server | 3.2.4 | 7/17/2023 | 7/17/2024 | 1/17/2025 | 7/17/2025 |
| Snapshot Server | 3.2.2 | 4/26/2023 | 4/26/2024 | 10/26/2024 | 4/26/2025 |
| Snapshot Server | 3.2.1 | 4/3/2023 | 4/3/2024 | 10/3/2024 | 4/3/2025 |
| Snapshot Server | 2.6.7 | 8/5/2022 | 8/5/2023 | 2/5/2024 | 8/5/2024 |
| Snapshot Server | 2.5.x | 6/4/2021 | 6/4/2022 | 12/4/2022 | 6/4/2023 |
| Snapshot Server | 2.4.X | 1/5/2021 | 1/5/2022 | 7/5/2022 | 1/5/2023 |
| Snapshot Server | 2.3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.0.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Public Portal | All | 7/1/2021 | 7/1/2022 | 1/1/2023 | 7/1/2023 |
| MV2300 | 1/1/2022 | 1/1/2023 | 7/1/2023 | 1/1/2024 | |
| Blueware | 12/31/1900 | 6/30/1901 | 12/31/1901 |
End of Life Products
| Product Name | End of Life Date | Release Family |
| Public Portal | 1/1/2022 | All |
| EVP | 1/1/2022 | All |
| Virtual License (laptop) appliance | 1/1/2022 | All |
| OneVIEW | 1/1/2016 | All |
Platform/Product Support
| Support | Description | General Support | Best Effort Support |
| Maintenance updates | Software is eligible for minor releases and patch/hotfixes | X | |
| Severity 1 Support | Break/fix of critical severity 1 issues as defined by the *service level agreement | 24x7 | 9am to 5pm weekdays |
| New security patches | Security patches deemed necessary to be applied outside of a software release | X | Critical Only |
| New bug fixes | Version is in active development with bug reporting and fixing | X | |
| OS updates | Upgrades to base operating systems for appliance-based services | X | X |
| Phone support | Access to our phone support line | X | |
| Email Support | Ability to Email Service Desk for support | X | X |
Hardware Platform Support
(6 years maximum HW support)
| Hardware Platform | End of Sale | End of Support |
| Dell R200/R300 | 9/15/2012 | 9/15/2018 |
| Dell R210/R310 | 9/15/2014 | 9/15/2020 |
| Dell R220/R320 | 9/15/2016 | 9/15/2022 |
| Dell R230/R330 | 9/15/2019 | 9/15/2025 |
| Dell R240/R340 | 9/15/2022 | 9/15/2028 |
| Dell R250/R350 | 9/15/2023 | 9/15/2029 |
| Dell M1000e | 9/15/2014 | 9/15/2020 |
| Dell M420 | 9/15/2014 | 9/15/2020 |
| Dell PowerEdge M630 VRTX | 9/15/2016 | 9/15/2022 |
| Dell R630 | 9/15/2016 | 9/15/2022 |
| Dell R640 | 9/15/2020 | 9/15/2026 |
| Dell R430 | 9/15/2016 | 9/15/2022 |
| Dell R440 | 9/15/2020 | 9/15/2026 |
| Dell ME5024 Storage Array | 9/15/2023 | 9/15/2029 |
| Dell PowerSwitch S5248 | 9/15/2023 | 9/15/2029 |
| Dell R650 | 9/15/2023 | 9/15/2029 |
| Dell ME5012 Storage Array | 9/15/2023 | 9/15/2029 |
| Juniper SRX240 | 9/15/2014 | 9/15/2020 |
| Juniper SRX340 | 9/15/2023 | 9/15/2029 |
| Juniper QFX 5100 | 9/15/2021 | 9/15/2027 |
| Juniper MLS 4200 | 9/15/2018 | 9/15/2024 |
| Juniper MLS 4300 | 9/15/2022 | 9/15/2028 |
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