Our Approach
Our process-driven approach builds a consistent repeatable solution, combined with a deep understanding of your organization’s needs. Our approach allows you to operate with greater efficiency by increasing automation and driving down operational costs through augmenting and refreshing your IT infrastructures.
Solutions
24x7x365 Multi tiered Network Operations Center (NOC)
At Skyline, we provide end-to-end monitoring solutions that support your systems’ components. Our unique approach ensures that we are identifying both the system outages and the associated business impact.
- 24×7 monitoring reduces the burden placed on your IT staff, allowing them to focus on important IT initiatives for your organization.
- Our NOC provides all tiers of operational support with dedicated staff at all levels, including incident managers, problem managers, and operations engineers
Service-Aware Reporting & Dashboards
Our Service Management Solution provides your organization the capabilities to not only quickly identify system problem areas, but, more importantly, understand the business service impacts.
- Streamline processes and communication
- Intimately understand your IT devices and networks
- Service level agreements tied to service objectives
Technology Management Solutions
Our Service Management Solution can support monitoring for all layers of your systems.
- Applications Layer – supports performance monitoring for your business critical applications
- Communications Layer – supports networks (Enterprise, Data Center, Service Provider) and compute services – (Private and Public Cloud)
- Infrastructure Layer – Supports fiber management
Skyline Approach
Skyline has built a strong reputation of delivering business-aware IT solutions and outstanding customer service for our clients. Being an innovative leader in the IT industry requires much more than creating cutting-edge technology. It involves understanding people and achieving effective communication, so pain points are revealed and resolved. It also involves the creating of processes that support and sustain our clients’ mission and selecting solutions that are built upon well-designed and executed technology. This focus on people, process, and technology is the Skyline Way, and a key differentiator from our competitors.
Skyline’s IT Management By the Numbers
States
Agencies Supported
Devices Managed
End Users
Circuits Managed
Service-Centric Model
At Skyline, we take a different approach to managed technology. Instead of the traditional device-centric model, our service-centric approach is focused on identifying and restoring the business service impacted as quickly as possible. This allows for:
- Monitoring of Business-Critical Services, ITIL
- Proactive Asset Lifecycle Management
- Improved Security Automation
- Standardization & Rationalization
- Enhanced Visibility & Collection of
- Operational Data
Transportation
We understand that ensuring safe and sustainable roadways that allow for mobility of goods and services, economic growth, and enhanced quality of life is critical to the success of transportation organizations. At Skyline, we create powerful relationships with key stakeholders and partners to help you build the ITS network of the future.
Government
We understand that enriching the lives of residents is your mission. That’s why we created Skyline Government Solutions. We help our government clients create “mission aligned” solutions that transform their technology infrastructure to support the delivery of services and safety to enjoy life within your communities.
Education
We understand the importance of creating a safe and positive learning environment that allows every student to maximize their potential. We help education clients leverage technology to design solutions to meet their unique needs and challenges.
Public Safety
Commercial
Support your business objectives with Skyline’s innovative solutions. We create synergy between legacy systems and emerging technologies allowing you leverage your infrastructure without burdening your team’s resources.
TALK WITH A SKYLINE REPRESENTATIVE
Discover how Skyline can help co-create value for your organization.