Skyline Lifecycle Policy – Video Platform
This article provides information about the lifecycle of Skyline Technology Solutions’ Video Platform/products. The lifecycle indicates when versions were released and the different phases of support through end of life.
Last modified: 1/1/2023
Cause:
As products pass their end of potential and are no longer useful to our customers, or have become antiquated, these products are sunset towards their End of Life.
Resolution:
Skyline Technology Solutions’ Lifecycle process flows through several stages:
| Stage | Description |
| General Availability | The product version is being sold, actively developed, supported, and generally available. This does not include any preview versions or versions in testing. |
| End of General Support | End of general support is 12 months from the “General Availability” date. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Best Effort Support | End of best effort support is 6 months from “End of General Support”. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Life | End of Life is 18 months from product “General Availability”. Product/version is no longer receiving any new features or security updates and are not eligible for any form of support. They are no longer sold, improved, maintained, or supported. |
Skyline Video Platform Products:
| Product Name | Version | General Availability Date | End of General Support | End of Best Effort Support | End of Life |
| TS1000 | 4.4.6 | 7/25/22 | 7/25/23 | 1/25/24 | 1/25/24 |
| TS1000 | 4.3.X | 8/2/21 | 8/2/22 | 2/2/23 | 2/2/23 |
| TS1000 | 4.2.X | 4/22/21 | 4/22/22 | 10/22/22 | 10/22/22 |
| TS1000 | 4.1.x | 5/28/20 | 5/28/21 | 11/28/21 | 11/28/21 |
| TS1000 | 4.0.X | 5/28/20 | 5/28/21 | 11/28/21 | 11/28/21 |
| TS1000 | 3.X | 5/28/20 | 5/28/21 | 11/28/21 | 11/28/21 |
| TS1000 | 2.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| TS1000 | 1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| SFS1000 | 5.1.20 | 7/27/22 | 7/27/23 | 1/27/24 | 1/27/24 |
| SFS1000 | 5.0.X | 5/28/20 | 5/28/21 | 11/28/21 | 11/28/21 |
| SFS1000 | 4.X | 5/28/20 | 5/28/21 | 11/28/21 | 11/28/21 |
| SFS1000 | 3.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| SFS1000 | 2.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| SFS1000 | 1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Claris | 6.4.0 | 7/27/22 | 7/27/23 | 1/27/24 | 1/27/24 |
| Claris | 6.3.X | 4/26/22 | 4/26/23 | 10/26/23 | 10/26/23 |
| Claris | 6.2.X | 1/11/22 | 1/11/23 | 7/11/23 | 7/11/23 |
| Claris | 6.1.X | 6/3/20 | 6/3/21 | 12/3/21 | 12/3/21 |
| Claris | 6.0.X | 1/20/20 | 1/20/21 | 7/20/21 | 7/20/21 |
| Claris | 5.X | 3/1/19 | 3/1/20 | 9/1/20 | 9/1/20 |
| Claris | 4.X | 8/1/18 | 8/1/19 | 2/1/20 | 2/1/20 |
| Claris | 3.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Claris | 2.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Claris | 1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Stream Manager | 6.0.4 | 10/6/22 | 10/6/23 | 4/6/24 | 4/6/24 |
| Stream Manager | 5.2.3 | 3/28/22 | 3/28/23 | 9/28/23 | 9/28/23 |
| Stream Manager | 5.1.X | 7/1/21 | 7/1/22 | 1/1/23 | 1/1/23 |
| Stream Manager | 5.0.X | 11/2/20 | 11/2/21 | 5/2/22 | 5/2/22 |
| Stream Manager | 4.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Stream Manager | 3.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Stream Manager | 2.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Stream Manager | 1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Vero | 4.2.2 | 10/3/22 | 10/3/23 | 4/3/24 | 4/3/24 |
| Vero | 4.2.1 | 8/26/22 | 8/26/23 | 2/26/24 | 2/26/24 |
| Vero | 4.1.X | 4/20/22 | 4/20/23 | 10/20/23 | 10/20/23 |
| Vero | 4.0.X | 11/30/21 | 11/30/22 | 5/30/23 | 5/30/23 |
| Vero | 3.X | 7/29/20 | 7/29/21 | 1/29/22 | 1/29/22 |
| Vero | 2.X | 5/10/19 | 5/10/20 | 11/10/20 | 11/10/20 |
| Vero | 1.X | 1/5/18 | 1/5/19 | 7/5/19 | 7/5/19 |
| Snapshot Server | 2.6.7 | 8/5/22 | 8/5/23 | 2/5/24 | 2/5/24 |
| Snapshot Server | 2.5.x | 6/4/21 | 6/4/22 | 12/4/22 | 12/4/22 |
| Snapshot Server | 2.4.X | 1/5/21 | 1/5/22 | 7/5/22 | 7/5/22 |
| Snapshot Server | 2.3.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Snapshot Server | 2.2.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Snapshot Server | 2.1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Snapshot Server | 2.0.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Snapshot Server | 1.X | 1/1/16 | 1/1/17 | 7/1/17 | 7/1/17 |
| Public Portal | All | 7/1/21 | 7/1/22 | 1/1/23 | 1/1/23 |
| MV | 2300 | 7/1/22 | 7/1/23 | 1/1/24 | 1/1/24 |
| Blueware | All | 2/1/22 | 2/1/23 | 8/1/23 | 8/1/23 |
End of Life Products
| Product Name | End of Life Date | Release Family |
| Public Portal | 1/1/2022 | All |
| EVP | 1/1/2022 | All |
| Virtual License (laptop) appliance | 1/1/2022 | All |
| OneVIEW | 1/1/2016 | All |
Platform/Product Support
| Support | Description | General Support | Best Effort Support |
| Maintenance updates | Software is eligible for minor releases and patch/hotfixes | X | |
| Severity 1 Support | Break/fix of critical severity 1 issues as defined by the *service level agreement | 24×7 | 9am to 5pm weekdays |
| New security patches | Security patches deemed necessary to be applied outside of a software release | X | Critical Only |
| New bug fixes | Version is in active development with bug reporting and fixing | X | |
| OS updates | Upgrades to base operating systems for appliance-based services | X | X |
| Phone support | Access to our phone support line | X | |
| Email Support | Ability to Email Service Desk for support | X | X |
Hardware Platform Support
(6 years maximum HW support)
| Hardware Platform | End of Sale | End of Support |
| Dell R200/R300 | 9/15/2012 | 9/15/2018 |
| Dell R210/R310 | 9/15/2014 | 9/15/2020 |
| Dell R220/R320 | 9/15/2016 | 9/15/2022 |
| Dell R230/R330 | 9/15/2019 | 9/15/2025 |
| Dell R240/R340 | 9/15/2022 | 9/15/2028 |
| Dell R250/R350 | 9/15/2023 | 9/15/2029 |
| Dell M1000e | 9/15/2014 | 9/15/2020 |
| Dell M420 | 9/15/2014 | 9/15/2020 |
| Dell PowerEdge M630 VRTX | 9/15/2016 | 9/15/2022 |
| Dell R630 | 9/15/2016 | 9/15/2022 |
| Dell R640 | 9/15/2020 | 9/15/2026 |
| Dell R430 | 9/15/2016 | 9/15/2022 |
| Dell R440 | 9/15/2020 | 9/15/2026 |
| Dell ME5024 Storage Array | 9/15/2023 | 9/15/2029 |
| Dell PowerSwitch S5248 | 9/15/2023 | 9/15/2029 |
| Dell R650 | 9/15/2023 | 9/15/2029 |
| Dell ME5012 Storage Array | 9/15/2023 | 9/15/2029 |
| Juniper SRX240 | 9/15/2014 | 9/15/2020 |
| Juniper SRX340 | 9/15/2023 | 9/15/2029 |
| Juniper QFX 5100 | 9/15/2021 | 9/15/2027 |
| Juniper MLS 4200 | 9/15/2018 | 9/15/2024 |
| Juniper MLS 4300 | 9/15/2022 | 9/15/2028 |
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