Skyline Lifecycle Policy – Video Platform
This article provides information about the lifecycle of Skyline Technology Solutions’ Video Platform/products. The lifecycle indicates when versions were released and the different phases of support through end of life.
Last modified: 10/6/2023
Cause:
As products pass their end of potential and are no longer useful to our customers, or have become antiquated, these products are sunset towards their End of Life.
Resolution:
Skyline Technology Solutions’ Lifecycle process flows through several stages:
| Stage | Description |
| General Availability | The product version is being sold, actively developed, supported, and generally available. This does not include any preview versions or versions in testing. |
| End of General Support | End of general support is 12 months from the “General Availability” date. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Best Effort Support | End of best effort support is 6 months from “End of General Support”. Products/versions are no longer sold. See matrix of general versus best effort support. |
| End of Life | End of Life is 18 months from product “General Availability”. Product/version is no longer receiving any new features or security updates and are not eligible for any form of support. They are no longer sold, improved, maintained, or supported. |
All release notes and user manuals are available in our customer service portal.
Skyline Video Platform Products:
| Product Name | Version | General Availability Date | End of General Support | End of Best Effort Support | End of Life |
| TS1000 | 4.6.1 | 3/21/2024 | 3/21/2025 | 9/21/2025 | 3/21/2026 |
| TS1000 | 4.6.0 | 6/28/2023 | 6/28/2024 | 12/28/2024 | 6/28/2025 |
| TS1000 | 4.4.7 | 3/31/2023 | 3/31/2024 | 10/1/2024 | 3/31/2025 |
| TS1000 | 4.4.6 | 7/25/2022 | 7/25/2023 | 1/25/2024 | 7/25/2024 |
| TS1000 | 4.4.5 | 7/6/2022 | 7/6/2023 | 1/6/2024 | 7/6/2024 |
| TS1000 | 4.4.3 | 5/9/2022 | 5/9/2023 | 11/9/2023 | 5/9/2024 |
| TS1000 | 4.4.1 | 11/5/2021 | 11/5/2022 | 5/5/2023 | 11/5/2023 |
| TS1000 | 4.4.0 | 10/20/2021 | 10/20/2022 | 4/20/2023 | 10/20/2023 |
| TS1000 | 4.3.X | 8/2/2021 | 8/2/2022 | 2/2/2023 | 8/2/2023 |
| TS1000 | 4.2.X | 4/22/2021 | 4/22/2022 | 10/22/2022 | 4/22/2023 |
| TS1000 | 4.1.x | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 4.0.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 3.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| TS1000 | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| TS1000 | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| SFS1000 | SFS 6.0.0 | 3/18/2024 | 3/18/2025 | 9/18/2025 | 3/18/2026 |
| SFS1000 | 5.2.0 | 6/22/2023 | 6/22/2024 | 12/22/2024 | 6/22/2025 |
| SFS1000 | 5.1.23 | 3/29/2023 | 3/29/2024 | 9/29/2024 | 3/29/2025 |
| SFS1000 | 5.1.22 | 11/4/2022 | 11/4/2023 | 5/4/2024 | 11/4/2024 |
| SFS1000 | 5.1.20 | 7/27/2022 | 7/27/2023 | 1/27/2024 | 7/27/2024 |
| SFS1000 | 5.0.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| SFS1000 | 4.X | 5/28/2020 | 5/28/2021 | 11/28/2021 | 5/28/2022 |
| SFS1000 | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| SFS1000 | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| SFS1000 | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Claris | 6.6.1 | 12/5/2023 | 12/5/2024 | 6/5/2025 | 12/5/2025 |
| Claris | 6.5.1 | 9/14/2023 | 9/14/2024 | 3/14/2025 | 9/14/2025 |
| Claris | 6.4.0 | 7/27/2022 | 7/27/2023 | 1/27/2024 | 7/27/2024 |
| Claris | 6.3.X | 4/26/2022 | 4/26/2023 | 10/26/2023 | 4/26/2024 |
| Claris | 6.2.X | 1/11/2022 | 1/11/2023 | 7/11/2023 | 1/11/2024 |
| Claris | 6.1.X | 6/3/2020 | 6/3/2021 | 12/3/2021 | 6/3/2022 |
| Claris | 6.0.X | 1/20/2020 | 1/20/2021 | 7/20/2021 | 1/20/2022 |
| Claris | 5.X | 3/1/2019 | 3/1/2020 | 9/1/2020 | 3/1/2021 |
| Claris | 4.X | 8/1/2018 | 8/1/2019 | 2/1/2020 | 8/1/2020 |
| Claris | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Claris | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Claris | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 6.2.0 | 3/1/2024 | 3/1/2025 | 9/1/2025 | 3/1/2026 |
| Stream Manager | 6.1.0 | 6/22/2023 | 6/22/2024 | 12/22/2024 | 6/22/2025 |
| Stream Manager | 6.0.7 | 5/10/2023 | 5/10/2024 | 11/10/2024 | 5/10/2025 |
| Stream Manager | 6.0.6 | 2/15/2023 | 2/15/2024 | 8/15/2024 | 2/15/2025 |
| Stream Manager | 6.0.5 | 1/6/2023 | 1/6/2024 | 7/6/2024 | 1/6/2025 |
| Stream Manager | 6.0.4 | 10/6/2022 | 10/6/2023 | 4/6/2024 | 10/6/2024 |
| Stream Manager | 5.2.3 | 3/28/2022 | 3/28/2023 | 9/28/2023 | 3/28/2024 |
| Stream Manager | 5.1.X | 7/1/2021 | 7/1/2022 | 1/1/2023 | 7/1/2023 |
| Stream Manager | 5.0.X | 11/2/2020 | 11/2/2021 | 5/2/2022 | 11/2/2022 |
| Stream Manager | 4.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Stream Manager | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Vero | 4.5.0 | 8/4/2023 | 8/4/2024 | 2/4/2025 | 8/4/2025 |
| Vero | 4.4.X | 6/1/2023 | 6/1/2024 | 12/1/2024 | 6/1/2025 |
| Vero | 4.3.X | 2/17/2023 | 2/17/2024 | 8/17/2024 | 2/17/2025 |
| Vero | 4.2.X | 10/3/2022 | 10/3/2023 | 4/3/2024 | 10/3/2024 |
| Vero | 4.1.X | 4/20/2022 | 4/20/2023 | 10/20/2023 | 4/20/2024 |
| Vero | 4.0.X | 11/30/2021 | 11/30/2022 | 5/30/2023 | 11/30/2023 |
| Vero | 3.X | 7/29/2020 | 7/29/2021 | 1/29/2022 | 7/29/2022 |
| Vero | 2.X | 5/10/2019 | 5/10/2020 | 11/10/2020 | 5/10/2021 |
| Vero | 1.X | 1/5/2018 | 1/5/2019 | 7/5/2019 | 1/5/2020 |
| Snapshot Server | 3.2.7 | 3/26/2024 | 3/26/2025 | 9/26/2025 | 3/26/2026 |
| Snapshot Server | 3.2.6 | 1/16/2024 | 1/16/2025 | 7/16/2025 | 1/16/2026 |
| Snapshot Server | 3.2.5 | 11/20/2023 | 11/20/2024 | 5/20/2025 | 11/20/2025 |
| Snapshot Server | 3.2.4 | 7/17/2023 | 7/17/2024 | 1/17/2025 | 7/17/2025 |
| Snapshot Server | 3.2.2 | 4/26/2023 | 4/26/2024 | 10/26/2024 | 4/26/2025 |
| Snapshot Server | 3.2.1 | 4/3/2023 | 4/3/2024 | 10/3/2024 | 4/3/2025 |
| Snapshot Server | 2.6.7 | 8/5/2022 | 8/5/2023 | 2/5/2024 | 8/5/2024 |
| Snapshot Server | 2.5.x | 6/4/2021 | 6/4/2022 | 12/4/2022 | 6/4/2023 |
| Snapshot Server | 2.4.X | 1/5/2021 | 1/5/2022 | 7/5/2022 | 1/5/2023 |
| Snapshot Server | 2.3.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.2.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 2.0.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Snapshot Server | 1.X | 1/1/2016 | 1/1/2017 | 7/1/2017 | 1/1/2018 |
| Public Portal | All | 7/1/2021 | 7/1/2022 | 1/1/2023 | 7/1/2023 |
| MV2300 | 1/1/2022 | 1/1/2023 | 7/1/2023 | 1/1/2024 | |
| Blueware | 12/31/1900 | 6/30/1901 | 12/31/1901 |
End of Life Products
| Product Name | End of Life Date | Release Family |
| Public Portal | 1/1/2022 | All |
| EVP | 1/1/2022 | All |
| Virtual License (laptop) appliance | 1/1/2022 | All |
| OneVIEW | 1/1/2016 | All |
Platform/Product Support
| Support | Description | General Support | Best Effort Support |
| Maintenance updates | Software is eligible for minor releases and patch/hotfixes | X | |
| Severity 1 Support | Break/fix of critical severity 1 issues as defined by the *service level agreement | 24×7 | 9am to 5pm weekdays |
| New security patches | Security patches deemed necessary to be applied outside of a software release | X | Critical Only |
| New bug fixes | Version is in active development with bug reporting and fixing | X | |
| OS updates | Upgrades to base operating systems for appliance-based services | X | X |
| Phone support | Access to our phone support line | X | |
| Email Support | Ability to Email Service Desk for support | X | X |
Hardware Platform Support
(6 years maximum HW support)
| Hardware Platform | End of Sale | End of Support |
| Dell R200/R300 | 9/15/2012 | 9/15/2018 |
| Dell R210/R310 | 9/15/2014 | 9/15/2020 |
| Dell R220/R320 | 9/15/2016 | 9/15/2022 |
| Dell R230/R330 | 9/15/2019 | 9/15/2025 |
| Dell R240/R340 | 9/15/2022 | 9/15/2028 |
| Dell R250/R350 | 9/15/2023 | 9/15/2029 |
| Dell M1000e | 9/15/2014 | 9/15/2020 |
| Dell M420 | 9/15/2014 | 9/15/2020 |
| Dell PowerEdge M630 VRTX | 9/15/2016 | 9/15/2022 |
| Dell R630 | 9/15/2016 | 9/15/2022 |
| Dell R640 | 9/15/2020 | 9/15/2026 |
| Dell R430 | 9/15/2016 | 9/15/2022 |
| Dell R440 | 9/15/2020 | 9/15/2026 |
| Dell ME5024 Storage Array | 9/15/2023 | 9/15/2029 |
| Dell PowerSwitch S5248 | 9/15/2023 | 9/15/2029 |
| Dell R650 | 9/15/2023 | 9/15/2029 |
| Dell ME5012 Storage Array | 9/15/2023 | 9/15/2029 |
| Juniper SRX240 | 9/15/2014 | 9/15/2020 |
| Juniper SRX340 | 9/15/2023 | 9/15/2029 |
| Juniper QFX 5100 | 9/15/2021 | 9/15/2027 |
| Juniper MLS 4200 | 9/15/2018 | 9/15/2024 |
| Juniper MLS 4300 | 9/15/2022 | 9/15/2028 |
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