Skyline Advantage

We take a proactive approach to maintenance and life cycle management, which ensures that your systems are always up to date and functioning.

Our Approach

As a Skyline Advantage customer, you get peace of mind knowing your important infrastructure is secure, operating, and managed as it should be. Our security maintenance solutions are created to fit your specific business requirements to ensure that system availability is maximized. This enables you to achieve your business goals.


Preventative Maintenance

  • Minimize hardware and system outages
  • Ensure optimal system operation
  • Proactive approach to ensure system functionality in the times of need
  • Software and firmware updates for maximum performance and lower
  • Cyber Security risks/exposure

Rapid Response

  • Minimize outage duration
  • Guaranteed response time

Lifecycle Management

  • Proactively address equipment reaching end of life
  • Ensure long-term system reliability and performance
  • Annual system review and consultation

Predictable Annual Cost

  • Plans to meet your budget and needs
  • Fixed labor cost for T&M deployments
  • Remote support included

Optional Solutions

  • After hours service support
  • System Monitoring
    • Proactive monitoring to ensure the health of your system
    • Detect failures in real time and provide 24/7/365 alerting
    • Automatic technician dispatch upon failure detection
    • Device Password Management
    • Protect against unauthorized access to systems
    • Lower risk of cyber attacks

Technology Lifecycle

At Skyline, we take a full-service approach to designing and deploying technology. Through our technology lifecycle, we operate a business-aware network to meet your unique goals.


We understand your traditional applications infrastructure and design a network to best support your current and future goals.


Skyline experts implement your intent-based network to support multiple virtual environments.


Our proactive approach to operating your network gives you the confidence in up times, security, and stability.

Business Aware Solutions

Supported Products


Access Control


Video Analytics


Maintenance Plans

Advantage Plus


No Plan

On-site Support within 24 hours* within 48 hours* best effort
Hourly Rate for On-site included hourly rate hourly rate
All Inclusive Remote Support within 24 hours* within 48 hours*
Hourly Rate for Remote included included hourly rate
Preventative Maintenance
Security System Software Updateonce per year
*software support license required
green checkbox blue checkbox
Device Firmware Upgradesonce per year green checkbox blue checkbox
Device Cleaningonce per year green checkbox optional
Annual Lifesyscle Management Consultation green checkbox optional

Terms & Conditions

Materials are not included in Advantage Plus or Advantage

Time & Material (T&M) On-site Dispatch
Billed at per contract rate with a 2 ½ hour minimum charge; thereafter, billed in 15-minute increments

Time & Material (T&M) Remote Support – No contract
Billed at per contract rate with a 30-minute minimum charge; thereafter, billed in 15-minute increments

*During normal business hours Monday through

Friday 7AM to 5PM EST

Preferred Partners


Discover how Skyline can help co-create value for your organization.