Who is Skyline?
At Skyline Technology Solutions, our mission is to build a more resilient and connected society, and that starts with the people that we hire to join our team. We envision a world in which critical infrastructure connects communities, fosters economic growth, and enables governments to share information to enhance public safety.
We are passionate about our work, and our values are core to who we are and who we are looking to have join our team.
Customer Success: co-creating value for our clients success
Curiosity: understanding the problems facing our customers
Leadership: choosing to do the right thing, even when it is the harder path
Trust and Respect: the foundation for building strong relationships
Accountability: owning our actions, decisions, and results regardless of outcome
POSITION SUMMARY
Wireless Network Engineers at Skyline are exposed to a wide range of technologies while implementing and supporting enterprise environments. We are looking for motivated self-starters that love technology and want to build innovative solutions that truly make a difference in helping our customers accomplish their primary missions. They are expected to be creative problem solvers and work interdependently with the rest of the team, following projects from concept to implementation and support, highlighting the network’s primary purpose to connect people and drive innovation. Customer service, partnerships, and relationships are a large focus at Skyline. Interacting with customers and explaining issues and solutions in ways that they can understand and interpreting their pain points to drive design decisions is paramount to the success of a Skyline engineer.
Core Responsibilities:
Manage external customer network infrastructure life cycle
Support day-to-day operational needs for customer infrastructure
Field dispatches for emergency response and service restoration
Facilitate technical support case escalation and resolution
Customer documentation updates and management
Wireless Site Surveys and Scope creation
Scope and create change requests for non-standard work
Support Implementation of projects
Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customers needs
Develop templates for team/customer improvement
Perform on-call rotation support for assigned customers
Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
Evaluate performance of system and supporting processes
Prioritization, Planning, and Scheduling
Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
Work with Project Managers to ensure that deadlines and customer expectations are being met
Education and/or Experience Requirements
- Bachelors degree in Computer Science or engineering related field
- JNCIA or CCNA or equivalent required
- JNCIP or CCNP or equivalent preferred
- Aruba certifications are a plus
- Experience with Wireless Networking: Aruba or Cisco wireless preferred
- Experience with Enterprise or Service Provider Networking
- Understanding of Enterprise networking
- Understanding of Service Provider networking
- Technical writing experience such as: project scoping and creation, implementation plans, and/or network documentation
