Founded on the idea of treating people better. Built by passionate, caring people. Committed to the future success of our clients and employees.

Skyline is a people first organization dedicated to growing your career and providing opportunities for personal and professional growth. Were growing and looking for bright individuals who are unafraid of challenges, thrive on problem solving, and are passionate about helping others succeed. Come join a team where you will be challenged, supported, and encouraged to grow yourself towards your fullest potential.

Core Responsibilities:

  • Manage external customer network infrastructure life-cycle
    • Support day-to-day operational needs for customer infrastructure
      • Field dispatches for emergency response and service restoration
      • Facilitate technical support case escalation and resolution
      • Customer documentation updates and management
    • Scope work and create change requests for non-standard work
    • Support Implementation of projects
    • Seek to identify new opportunities to enhance customer infrastructure in ways that
    • demonstrate true value to the customers needs
    • Develop templates for team/customer improvement
    • Perform on-call rotation support for assigned customers
    • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
    • Evaluate performance of system and supporting processes
  • Implementation Projects
    • Assist with circuit upgrades for TxDOT Offices
    • Implement hardware and software upgrade of Cisco ISE security infrastructure
    • Network Segmentation (added 11/4/20)
    • Participate in TxDOT Wan Core infrastructure upgrade and configuration redesign
    • Assist in Design and Implementation of future projects
  • Prioritization, Planning, and Scheduling
    • Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
    • Work with Project Managers to ensure that deadlines and customer expectations are being met

Education and Experience Requirements

  • A Bachelors degree in Computer Science or engineering related field
  • CCNP or equivalent required
  • CCIE or equivalent preferred
  • 10-years experience in Information Technology
  • Experience working within ITIL framework
  • Project management/technical leadership

About Skyline
Skyline is a full-service IT integrator, enterprise solutions provider, and product development organization headquartered in Maryland and serving clients throughout North America.

Our mission is to enrich the lives of those we serve, while passionately creating solutions to complex problems. We strive to co-create value with employees, customers, partners, and our community in every interaction.

We establish trusting relationships through capability, commitment, and consistency. We openly communicate, deepening relationships through mutual trust, respect, and grace; even in times of adversity.

If you are looking to work for a company that cares deeply about its employees and clients, if youre inspired by our mission and values, if you want to further develop yourself and others, please apply today!