Who Is Skyline?

At Skyline Technology Solutions, our mission is to build a more resilient and connected society, and that starts with the people that we hire to join our team. We envision a world in which critical infrastructure connects communities, fosters economic growth, and enables governments to share information to enhance public safety.

We are passionate about our work, and our values are core to who we are and who we are looking to have join our team.

Customer Success: co-creating value for our clients success
Curiosity: understanding the problems facing our customers
Leadership: choosing to do the right thing, even when it is the harder path
Trust and Respect: the foundation for building strong relationships

Accountability: owning our actions, decisions, and results regardless of outcome

Core Responsibilities:

  •  Network Engineering                                        
    • Aid the architect on design and implementation of network improvements
    • Research new solutions and technologies O&M Escalation and Support  
    • Aid in incident and problem ticket escalations when required
      • Aid in escalations when required
      • Provide support for O&M meetings (from the Engineering side and translate to layman’s terms for the client)
      • Support client’s questions regarding troubleshooting and issues with ITS devices
      • Review weekly O&M reports from the Operations Engineers
      • Support bi-weekly Pre-CAB meetings in support of the network
  • Network Improvements and Training                                                      
    • Support bi-weekly Pre-CAB meetings in support of the network
    • Provide guidance, adjustments and make recommendations on existing processes and assist on creating new processes when needed
    • Provide training on ITS technologies
    • Provide training on wireless technologies
  • Personal Development and Training       

  This position will be based out of our Austin, TX location and will be a 100% on site role


Education and Experience Requirements

  • CCNA/CCNP Networking and/or Wireless
  • Ability to troubleshoot Spanning Tree-type issues
  • Ability to troubleshoot enterprise based routing issues
  • Strong understanding of networking fundamentals (packets, frames, CCP)
  • Strong understanding of and troubleshooting experience with multicast protocols
  • Strong understanding of wireless technologies (802.11, external point-to-point)
  • Experience with OT/Intelligent Transportation Systems helpful, but not required

About Skyline

Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state and local, and commercial spaces.

Headquartered in Maryland, Skyline is passionately committed to unlocking value for clients by building trusting relationships that translate to delivering solutions with outstanding customer service. Skylines specializations in managed IT solutions, public safety data, video interoperability, and physical security and access control services are currently employed in 17 states across the U.S. Find out more about Skyline by visiting skylinenet.net.