Who Is Skyline?
At Skyline Technology Solutions, our mission is to build a more resilient and connected society, and that starts with the people that we hire to join our team. We envision a world in which critical infrastructure connects communities, fosters economic growth, and enables governments to share information to enhance public safety.
We are passionate about our work, and our values are core to who we are and who we are looking to have join our team.
Customer Success: co-creating value for our clients success
Curiosity: understanding the problems facing our customers
Leadership: choosing to do the right thing, even when it is the harder path
Trust and Respect: the foundation for building strong relationships
Accountability: owning our actions, decisions, and results regardless of outcome
POSITION SUMMARY
Skyline is a leading provider of technology and consulting services in the State and local government sector. Our mission is to build a more connected and resilient society. Our teams design, build and maintain solutions that enable States to deliver services and reach their goals. Join a team that is at the core of enabling departments of transportation, schools, and hospitals to succeed.
Core Responsibilities:
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Design, propose, and execute integrations, both internally across Skyline’s software suites and externally with Skyline’s customers
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Work with key organizational stakeholders to help define Skyline’s ServiceNow roadmap
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Work in a team of application developers to drive change in the execution of Skyline’s ServiceNow roadmap
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Propose and develop solutions for unique IT for IT challenges that span ServiceNow platform modules including: Customer Service Management, Integrated Risk Management, ITOM, Project Portfolio Management, Application Portfolio Management, Software Asset Management, and Agile Development 2.0.
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Train tier 1 resources on new technologies to continue to enable room for growth
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Work with the clients, technologists and team members to understand business processes and translate this knowledge into functional technology
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Act as level 2 and 3 escalations for support for ServiceNow
Education and Experience Requirements
- Undergraduate degree in business or STEM field preferred
- Minimum of 3+ years of experience in a ServiceNow/Application development role
Technical Skills Requirements
- Experience building integrations between SeviceNow and other enterprise application tools, I.e., SharePoint, Workday, Microsoft Dynamics, Outlook, Salesforce.
- Experience administrating large ServiceNow deployments.
- Experience with Splunk preferred
- Intermediate knowledge of SQL
- An intermediate understanding of ITIL ITSM
- Technical support documentation skills
About Skyline
Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state and local, and commercial spaces.
Headquartered in Maryland, Skyline is passionately committed to unlocking value for clients by building trusting relationships that translate to delivering solutions with outstanding customer service. Skylines specializations in managed IT solutions, public safety data, video interoperability, and physical security and access control services are currently employed in 17 states across the U.S. Find out more about Skyline by visiting skylinenet.net.
