Who Is Skyline?
At Skyline Technology Solutions, our mission is to build a more resilient and connected society, and that starts with the people that we hire to join our team. We envision a world in which critical infrastructure connects communities, fosters economic growth, and enables governments to share information to enhance public safety.
We are passionate about our work, and our values are core to who we are and who we are looking to have join our team.
Customer Success: co-creating value for our clients success
Curiosity: understanding the problems facing our customers
Leadership: choosing to do the right thing, even when it is the harder path
Trust and Respect: the foundation for building strong relationships
Accountability: owning our actions, decisions, and results regardless of outcome
Core Responsibilities:
- Unified Communications Project Work
- Assist with Cisco VoIP PBX migrations and implementations
- Configure and deploy all Unified Communications infrastructure as stated in the SOW
- Provide customer documentation for ongoing support
- Identify hardware requirements, dial plan and migration strategies in compliance with existing change control and security processes
- Interact with other UC, network and project management team members to complete customer requirements and project milestones
- Researching, turning up proof of concept and demoing 3rd party applications and appliances for customers and internal
- Configure and deploy monitoring of the VoIP network equipment and call quality
- Unified Communications O&M Support
- Support and troubleshoot Cisco CM, Unity, UCCX and UCSxx platforms
- Support day to day operational needs for customer voice infrastructure
- Collaborate with other telecom and networking staff to support customer requirements
- Support tier 3 MACD requests
- Respond to emergency outage situations; participate in on-call rotation, work non-standard hours when necessary to support operational requirements
- Perform infrastructure systems maintenance and upgrades
- Support hybrid traditional PBX / VoIP solutions
- Change Management
- Attend weekly meeting and provide feedback for requested changes
- Review change request documentation
- Personal Development and Training
- Achieve or maintain UC and other networking certifications
- Maintain industry awareness and vendor specialization compliance
Education and Experience Requirements
- Bachelors Degree in a technical discipline (preferred)
- CCNA Collaboration
- 2 – 5 years experience in VoIP Technology
- Technical knowledge of Cisco Call Manager, Unity Connection, Cisco Emergency Responder (CER) and InformaCast
About Skyline
Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state and local, and commercial spaces.
Headquartered in Maryland, Skyline is passionately committed to unlocking value for clients by building trusting relationships that translate to delivering solutions with outstanding customer service. Skylines specializations in managed IT solutions, public safety data, video interoperability, and physical security and access control services are currently employed in 17 states across the U.S. Find out more about Skyline by visiting skylinenet.net.
