Skyline is on the lookout for a Systems Engineer to join our vibrant, engaging and growing team in Maryland. Take your talents to a whole new level while providing important and meaningful contributions to our organization.

Core Responsibilities:

  • Operational Duties                                                                                                               
    • Train increasing skill set focused on DevOps tools and emerging technologies
    • Create and update documentation and collaborate with other professionals
    • Participate in the Skyline Agile/SCRUM planning process, team meetings, trainings
    • Develop scripts/code in line with Skyline process standards
    • Participate in functional code review process
    • Assist with process integration and continuous improvement enhancements with Product, Networking, Engineering, QA, and Desk teams for DOT platform
    • Specialization in DevOps, Containerization, CI/CD, VMWare/VSphere,
  • Operational Support (ITSM)                                                                                                
    • Incident/Request/Problem resolution and escalation for client/internal
    • Utilize existing change control (CAB) process
    • Participate in Product Operations on-call rotation
    • Respond to customer support calls, emails, and tickets
    • Follow established SOPs and organizational governance
    • Create and share knowledge through documentation and training
  • Service Delivery/Integration                                                                                                
    • Configure the Skyline applications (containers) on Linux platform OEM servers
    • Remote or on-site install of the appliance (server) at client site(s)
    • Establish additional configurations as required on site to support Skyline software suite
    • Execute DOT related project/task work as required
    • Assist with monthly DOT performance reporting
  • Professional/Personal Development                                                                                  
    • Relevant certification(s), skills enhancements
    • Understanding Product Code to better troubleshoot
  • On Site Support/Travel                                                                                           
    • Dispatches for break fix (incidents), deployments (new clients), maintenance/upgrades   

    • Excellent communication ability – verbal and written
    • Adept with MS Office Suite/Sharepoint (& Visio)
    • Comfortable working in a team, and individual setting
    • Tool Experience: Ansible, Docker, Kubernetes, Git, ServiceNow, SolarWinds
    • Scripting: Yaml, Python, JavaScript, Bash
    • Linux Proficiency: CentOS, Ubuntu, Debian, RedHat
    • Eng/Dev: Object orientation, debugging, database, networking, testing, vim/emacs, etc
    • Certification(s) [sought after, but not required]
      • AWS Certified DevOps Engineer (path), Splunk, Elasticsearch, Kubernetes
    • Foundational understanding of IP routing technologies
    • Adept and familiarity with Cloud/Virtual Systems: AWS, Google, Azure  |  VMWare

Education and Experience Requirements

  • Bachelor’s degree from four-year accredited University (IS, COSC, ENG, degrees preferred)
  • 2-5 years relevant experience
  • 1-2 years in operations and/or helpdesk type role
  • 1-2 years scripting major/minor solutions
  • 1-2 years participating in the SDLC of software products
  • 0-1 years direct cloud technology experience
  • 1-2 years with automation tools

About Skyline

Skyline is a full-service IT integrator, enterprise solutions provider, and product development organization headquartered in Maryland and serving clients throughout North America. 

Our mission is to enrich the lives of those we serve, while passionately creating solutions to complex problems. We strive to co-create value with employees, customers, partners, and our community in every interaction. 

We establish trusting relationships through capability, commitment, and consistency. We openly communicate, deepening relationships through mutual trust, respect, and grace; even in times of adversity. 

If you are looking to work for a company that cares deeply about its employees and clients, if you’re inspired by our mission and values, if you want to further develop yourself and others, please apply today!