Skyline is on the lookout for a Security Service Technician to join our vibrant, engaging and growing team in Maryland. Take your talents to a whole new level while providing important and meaningful contributions to our organization.

Core Responsibilities:

  • General requirements
    • Ensure workplace safety
    • Operate a bucket truck
    • Work with basic and powered hand tools
    • Ensure optimized min / max levels of material on truck
    • Remove and rearrange equipment at on-site locations
    • Provides appropriate customer service when needed
    • Drive and maintain vehicles and accompanying tools
    • Knowledge of Firestop Applications
    • Read Blueprints/Drawings
    • Vehicle DOT Inspection Reports
    • Provide Daily Feedback
    • Code compliance
  • Preventative Maintenance
    • Complete PM’s on client equipment
      • Follow SOP for PM to include completing approved PM checklist
      • Ensure PM schedule is up to date and is communicated to the Service Team
      • Replace any damaged cameras with stock equipment if needed
      • Ensure camera is functioning properly
      • Clean the camera and replace dome if needed.
      • Update service ticket
  • Service
    • Properly update assigned service tickets
    • Test, troubleshoot, and repair impacted equipment
    • Ensure tickets are updated daily
    • Request additional information from the customer as needed
    • Ensure contract SLA’s are met for all service tickets
    • Attend weekly status meetings as needed
  • Project work
    • Complete installations to include cabling, conduit, cameras, etc.
    • Ensure project quality is meeting both Skyline and clients’ standards
    • Ensure SOP’s are followed to complete project work
    • Provide proper documentation (as-builds, cable test results, etc.) for completed projects
    • Complete cable terminations and test the cable to ensure quality meets both Skyline and clients’ standards

Education and Experience Requirements

  • Experience in Low Voltage industry 2+ years
  • Experience in CCTV systems 2+ years
  • High School Diploma/GED
  • Maintain Maryland Driver’s License
  • MSP Security License (preferred)
  • Ability to obtain necessary background checks and badges for the program

About Skyline

Skyline is a full-service IT integrator, enterprise solutions provider, and product development organization headquartered in Maryland and serving clients throughout North America. 

Our mission is to enrich the lives of those we serve, while passionately creating solutions to complex problems. We strive to co-create value with employees, customers, partners, and our community in every interaction. 

We establish trusting relationships through capability, commitment, and consistency. We openly communicate, deepening relationships through mutual trust, respect, and grace; even in times of adversity. 

If you are looking to work for a company that cares deeply about its employees and clients, if you’re inspired by our mission and values, if you want to further develop yourself and others, please apply today!