About Skyline

Our mission is to build a more resilient and connected society. We need people like you to join our team at one of the premier Department of Transportation agencies so we can continue to advance the way technology is used to improvetheflow of traffic and public safety.Were growing and looking for bright individuals who are unafraid of challenges, thrive on problem-solving, and are passionate about helping our customers succeed.

About Our Team

By providing flawless, next-generation IT Services, our team plays an integral role in ensuring millions of drivers on thousands of miles of roads get where they need to go. We help our clients keep their state moving literally. We are focused on continuously improving our service to help provide intelligent mobility for citizens and to remain competitive in an ever-evolving field.

You can expect to spend your time accomplishing the following:

  • 95% of time on Objective 1: Driving team insights and learnings every day to implement, maintain, and improve Quality Assurance and Performance Analysis for our Clients program.

  • 5% of time on Objective 4: Mature our service to our client via personal growth and development

Skills & Capabilities

Feel ownership for the entire programs Quality, including Quality Assurance (QA), Quality Audits, Continuous Improvement, and Knowledge Management.

Design, establish and maintain program Quality metrics, including identifying and improving the tools for metrics, including developing a roadmap for future state automation.

Ensure the voice of the customer is reflected in program plans and metrics, and lead customer experience improvement initiatives.

Use your Lean Six Sigma tool belt to work with Program Management (PM) to determine the root cause of issues and drive change within operations, projects, or the program.

Role model and train colleagues on quality approaches, and tools.

Model strategic, continuous learning mindset for the rest of the team and client.

Apply your Quality knowledge to introduce other Quality concepts to our program, such as a Quality Management Manual / Model / System.

Experience, Skills & Education

Experience & Skills

Years Rqd

Lean Six-Sigma Green Belt or Better requested

3 to 4.9 years

Experience auditing to external quality standards such as ISO9001/ISO20000

3 to 4.9 years

Understanding of ITIL principles (ITIL Foundation training or equivalent)

3 to 4.9 years

ServiceNow experience a plus

3 to 4.9 years

Experience using a variety of LSS tools and techniques to improve our delivery to our Client.

3 to 4.9 years

Education and Certification Requirements

Education: Bachelors Degree or equivalent work experience

Degree Area: no specific area

Minimum Number of Years of Relevant Work Experience: 3 to 5 years in Quality roles

Supervisory Experience, Total size of organization: No

Specialized Training or Certifications: ASQ Green Belt or Black Belt

Certification(s) / Licenses: ASQ, ITIL, PMP desired

Organizational, verbal and written communication skills level: Expert

Microsoft Office Skill levels: Expert

Other Software experience required: ServiceNow a plus; PowerBI or data-driven performance management through scorecards or dashboards a plus.

Depth of Agile Experience: Business Owner

Physical Requirements:

Working Conditions: Work is performed in an office setting whether in a company-provided office or work-at-home arrangement.