Skyline is looking for a Network  Engineer to join our vibrant, engaging and growing team in Maryland. Take your talents to a whole new level while providing important and meaningful contributions to our organization.

**This position requires some onsite work, residency in the DMV area required**

Core Responsibilities:

  • Manage external customer network infrastructure life cycle
    • Support day-to-day operational needs for customer infrastructure
      • Field dispatches for emergency response and service restoration
      • Facilitate technical support case escalation and resolution
      • Customer documentation updates and management
    • Scope work and create change requests for non-standard work
    • Support Implementation of projects
    • Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customers needs
    • Develop templates for team/customer improvement
    • Perform on-call rotation support for assigned customers
    • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
    • Evaluate performance of system and supporting processes
  • Prioritization, Planning, and Scheduling
    • Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
    • Work with Project Managers to ensure that deadlines and customer expectations are being met
  • Personal Growth and Development
    • Maintain/acquire technical industry knowledge and certifications
    • Mentor team members as appropriate
    • Model strategic, continuous learning mindset
    • Facilitate technical interviews for new technical team members as appropriate
    • Expanded skillset in soft skills, leadership, and management through continual personal development

Education and Experience Requirements

  • A Bachelors degree in Computer Science or engineering related field
  • Experience working within ITIL framework
  • Project management/technical leadership
  • 7-9 years experience in Information Technology
  • CCNA or equivalent required
  • CCNP or equivalent preferred

About Skyline

Skyline is a full-service IT integrator, enterprise solutions provider, and product development organization headquartered in Maryland and serving clients throughout North America. 

Our mission is to enrich the lives of those we serve, while passionately creating solutions to complex problems. We strive to co-create value with employees, customers, partners, and our community in every interaction. 

We establish trusting relationships through capability, commitment, and consistency. We openly communicate, deepening relationships through mutual trust, respect, and grace; even in times of adversity. 

If you are looking to work for a company that cares deeply about its employees and clients, if you’re inspired by our mission and values, if you want to further develop yourself and others, please apply today!