Who Is Skyline?

At Skyline Technology Solutions, our mission is to build a more resilient and connected society, and that starts with the people that we hire to join our team. We envision a world in which critical infrastructure connects communities, fosters economic growth, and enables governments to share information to enhance public safety.

We are passionate about our work, and our values are core to who we are and who we are looking to have join our team.

Customer Success: co-creating value for our clients success
Curiosity: understanding the problems facing our customers
Leadership: choosing to do the right thing, even when it is the harder path
Trust and Respect: the foundation for building strong relationships

Accountability: owning our actions, decisions, and results regardless of outcome

**This position requires some onsite work, residency in the DMV area required**

Core Responsibilities:

• Manage external customer network infrastructure life cycle
  • Support day-to-day operational needs for customer infrastructure
    • Field dispatches for emergency response and service restoration
    • Facilitate technical support case escalation and resolution
    • Customer documentation updates and management
  • Scope work and create change requests for non-standard work
  • Support Implementation of projects
  • Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customers needs
  • Develop templates for team/customer improvement
  • Perform on-call rotation support for assigned customers
  • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
  • Evaluate performance of system and supporting processes
• Prioritization, Planning, and Scheduling
  • Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
  • Work with Project Managers to ensure that deadlines and customer expectations are being met
• Personal Growth and Development
  • Maintain/acquire technical industry knowledge and certifications
  • Mentor team members as appropriate
  • Model strategic, continuous learning mindset
  • Facilitate technical interviews for new technical team members as appropriate
  • Expanded skillset in soft skills, leadership, and management through continual personal development

Education and Experience Requirements

• A Bachelors degree in Computer Science or engineering related field
• Experience working within ITIL framework
• Project management/technical leadership
• 7-9 years experience in Information Technology
• JNCIA preferred or CCNA
• JNCIP preferred or CCNP 

About Skyline

Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state and local, and commercial spaces.

Headquartered in Maryland, Skyline is passionately committed to unlocking value for clients by building trusting relationships that translate to delivering solutions with outstanding customer service. Skylines specializations in managed IT solutions, public safety data, video interoperability, and physical security and access control services are currently employed in 17 states across the U.S. Find out more about Skyline by visiting skylinenet.net.